Shipping policy

We are committed to delivering our products to you in a timely and efficient manner. Below you'll find detailed information about our shipping procedures, rates, and policies.

Processing Time

  • Orders are processed within 1-3 business days after your purchase is complete. Processing time is required for checking, packing, and sending your orders to the post-office.
  • Business days do not include weekends or public holidays.

Domestic Shipping

  • We offer free standard shipping for all domestic orders, which typically arrive within 5-7 business days from the dispatch date.
  • Expedited shipping is available at checkout for an addition cost, which typically arrive within 2-3 days from the dispatch date.
  • Shipping rates are calculated at checkout based on your order’s weight and delivery location.

International Shipping

  • International orders are shipped via Standard International Shipping and usually arrive within 15-30 business days from the dispatch date, depending on the destination.
  • Please note, international shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

Shipping Costs

  • Shipping costs vary depending on the weight of your order and the delivery location. All shipping fees will be detailed at checkout.
  • We offer free standard shipping for all domestic orders.

Tracking Your Order

  • Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number and link to track your package online.

Lost or Damaged Items

  • Please contact us immediately if your order is lost in transit or arrives damaged. We will work with you to resolve the issue promptly.

Customs and Import Taxes

  • Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.

Contact Us

  • If you have any questions about your order's shipping and delivery, please contact our customer service at sales@cloudberrybeauty.com.

Cloudberry Beauty LLC reserves the right to update or modify this shipping policy at any time without prior notice.

Last updated: March 8, 2024